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HubCreate documentation

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Extension Troubleshooting

Use this guide when HubCreate cannot detect the extension, cannot fetch Dashboards / Reports / Lead Scores, or blocks a deployment that needs the connector.

Extension Not Detected

  • Confirm you are using Google Chrome (not Edge, Firefox, or another browser)
  • Install or re-enable HubCreate Connector from the Chrome Web Store
  • Open chrome://extensions and ensure HubCreate Connector is enabled
  • Refresh the HubCreate tab after installing or enabling the extension
  • If you loaded an unpacked development build earlier, remove it and use the Web Store version instead

Couldn’t Reach This HubSpot Portal

If HubCreate says it couldn’t reach the portal, confirm you are logged into HubSpot in Chrome and that your user can access that portal. The HubCreate Connector tries known HubSpot regional hosts automatically (app.hubspot.com, app-na1.hubspot.com, app-eu1.hubspot.com), so you usually do not need a tab open for that specific portal.

Wrong Portal or Not Logged In

  • Open the extension popup and check HubSpot session status and portal ID
  • Log in to HubSpot in Chrome for the same portal selected in HubCreate
  • Keep at least one HubSpot app tab open for that portal
  • Click Refresh Status in the popup, then retry import or deploy in HubCreate

Regional Hosts

If your portal uses a regional HubSpot URL, keep that HubSpot app tab open for the portal you selected in HubCreate. You do not need to know the region name — opening the portal in HubSpot is enough.

Extension Connected but Counts Are Zero

  • Confirm the source portal actually contains Dashboards, Reports, or Lead Scores
  • Verify your HubSpot user can view those objects in the portal UI
  • Watch the import status banner for fetch warnings, then retry

Forcing an Update

  1. Go to chrome://extensions
  2. Enable Developer mode and click Update
  3. Refresh HubCreate and try again

Still Stuck?

Revisit Installing the Extension and Extension Overview, or contact HubCreate support with your portal ID and a screenshot of the extension popup status.